ConvIq surfaces FCR rates, churn signals, and upsell cues from every call — whether you run a Voice AI agent or a traditional contact centre dialer.
Already on Genesys, Smartflo, or Exotel? Upload your CDRs and get intelligence in hours — no dialer migration needed. · Running a Voice AI agent? Plug in and see insights in real time.
Early access for BFSI, Telecom, and E-commerce contact centres.
| Call ID | Time | Duration | Dialer Status | ConvIq Outcome | Sentiment | Key Topic | |
|---|---|---|---|---|---|---|---|
| F-1182 | Today, 4:28 PM | 3m 14s | Resolved | Resolved | 😊 Positive | EMI due date — confirmed payment schedule | |
| F-1181 | Today, 4:05 PM | 5m 42s | Callback | Unresolved≠ |
😟 Negative | Payment not reflecting — called twice this week | |
| F-1180 | Today, 3:41 PM | 2m 28s | Resolved | Resolved | 😐 Neutral | Loan status — application in review, confirmed | |
| F-1179 | Today, 3:18 PM | 4m 11s | Callback | Callback | 😐 Neutral | Foreclosure query — amount confirmed, callback set | |
| F-1177 | Today, 2:31 PM | 6m 01s | Resolved | Unresolved≠ |
😟 Negative | Wrong EMI deducted — second call this week |
≠ Mismatch detected — Agent logged "Resolved". ConvIq LLM detected "Unresolved" from the transcript. Your dialer doesn't read the conversation. ConvIq does.
Disposition codes tell you what happened. ConvIq tells you what it means.
When agents close calls without real resolution, your FCR numbers look healthy — but customers feel otherwise. ConvIq cross-references dialer logs with LLM-extracted outcomes to surface every gap before it becomes a churn signal.
Upload CDR exports from Genesys, Smartflo, or Exotel. ConvIq processes them asynchronously and returns FCR rates, churn signals, and outcome analytics — no dialer migration, no IT project, no waiting.
Competitor mentions, repeat contacts, unresolved complaints — churn signals are buried in conversations that agents never escalate. ConvIq detects and surfaces them automatically on every single call.
Your dialer says "Call Completed." ConvIq says whether interest was expressed, which objections were raised, and which calls deserve a callback — extracted from the conversation, not the agent's note.
ConvIq links CSAT dips to specific conversation patterns — packaging complaints, delayed delivery clusters, agent tone shifts — so you can fix root causes, not just watch the score slide.
Most conversation intelligence tools are built for English. ConvIq analyses conversations in Hindi, Telugu, Kannada, Tamil, Bengali, and Gujarati at launch — same outcome intelligence, every language.
Plug in your Voice AI agent for real-time sync, or upload CDR exports from your existing dialer. No infrastructure changes, no IT dependency.
ConvIq transcribes every call, extracts FCR, outcomes, churn signals, and upsell cues — then compares against your dialer's disposition to surface every mismatch.
View dashboards by project, batch, or period. See Dialer Status vs ConvIq Outcome side by side. Measure accuracy before you decide to trust the LLM over your agents.
Full conversation intelligence in the languages your customers actually speak — at launch.
Join contact centres in BFSI, Telecom, and E-commerce getting early access to ConvIq.
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